34bet Privacy Policy — Your Information Is Completely Safe With Us

34bet is a trusted online betting and gaming platform in Bangladesh. Your privacy is our top priority. This privacy policy explains how 34bet collects, uses, stores, and protects your personal information.

By using the 34bet website or app, you are considered to have agreed to this privacy policy. Please read the full policy carefully before creating an account. If you have any questions, contact our support team.

1 What Information We Collect

34bet collects only the information that is necessary. No unnecessary or excessive personal data is gathered. Below is a detailed breakdown of the types of information we collect.

Information you provide directly:

• Registration Information: Name, date of birth, email address, phone number, residential address.
• Identity Verification (KYC): National ID, passport, or driving license details.
• Payment Information: Mobile banking number (bKash, Nagad, Rocket, Upay), transaction ID.
• Contact details: Messages, complaints, and feedback sent to support.

Automatically collected information:

• IP address and device information (model, operating system).
• Browser type and version.
• Login times, pages visited, and click patterns.
• Game play history and betting activity.
• Cookie and session data.

2 Why We Collect Your Information

34bet collects your information only for specific, legitimate purposes. There is a clear reason behind every piece of data we collect.

3 How We Use Your Information

The information you provide is used only for the purposes listed below. It is not used for any other purpose.

• Creating and maintaining your active 34bet account.
• To complete deposits, withdrawals, and other financial transactions.
• Providing bonus and promotional benefits.
• Sending account-related notifications (email or SMS).
• Detecting and preventing suspicious activity or fraud.
• Monitoring usage patterns to ensure responsible gaming.
• Improving site performance and user experience.
• Fulfilling legal obligations.

4 Data Sharing Policy

34bet never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties.

Who your information may be shared with:

• Payment Processors: To process deposits and withdrawals (bKash, Nagad, Rocket, Upay).
• KYC/AML Partner: Specialist providers for identity verification and anti-money laundering.
• Game Providers: Designated technology partners for running games.
• Law Enforcement: Under a court order or legal obligation.
• Cloud Service Provider: For data storage and technical services.

Before sharing your data with any third party, we ensure they follow strict data protection standards and will not misuse your information.

5 Cookies & Tracking

34bet uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that help improve site functionality.

The cookies we use:

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which sections of the site are most frequently used.
• Security Cookies: To detect fraud and bots.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

6 Data Retention Period

Your information is retained only for as long as necessary. Once the retention period ends, it is securely deleted.

Certain data may be retained beyond the periods above due to legal obligations. Relevant data may also be held while an investigation is ongoing.

7 Your Rights

34bet respects your data protection rights. The rights listed below are yours, and you may exercise them at any time.

• Right to Access: You have the right to request access to the information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Withdraw Consent: Where consent was the basis for collecting your data, you may withdraw that consent at any time.
• Right to Complain: If you are dissatisfied with how we use your data, you have the right to lodge a complaint with the relevant authority.

To exercise any of your rights, contact our support team. We typically respond within 30 days.

8 Minor Protection

34bet strictly prohibits account registration by anyone under 18. Our privacy policy places special emphasis on protecting minors.

• Age is verified at the time of registration.
• If there is any doubt, proof of age may be requested through the KYC process.
• Any account found to belong to a minor will be closed immediately.
• We do not collect data from minors, and any such data found is deleted immediately.

9 Security Measures

34bet employs both technical and administrative security measures to keep your information protected.

Technical Safeguards:

• SSL/TLS 256-bit encryption — applied to all data transmissions.
• Database encryption — for data at rest.
• Two-factor authentication (2FA) option.
• Auto logout — triggered after a set period of inactivity.
• Firewall and DDoS protection.
• Regular security patches and updates.

Administrative Safeguards:

• Only authorized personnel can access your information.
• Regular privacy training for all staff.
• Regular audits conducted by third-party security experts.
• In the event of a data breach, affected users will be notified within 72 hours.

10 Policy Changes

34bet may update this privacy policy from time to time. Revisions may be made in response to legal changes, the addition of new services, or changes in our operations.

• You will be notified of any significant changes via email or a notice on the site.
• The date of each update will be noted at the top of the page under "Last Updated".
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• Contact support to obtain a copy of a previous version.

11 Contact

If you have any questions, complaints, or requests regarding your data or this Privacy Policy, please get in touch with us. Our data protection team is always ready to help.